Northern Commercial Manager

Commercial Manager – North UK – Medical Device

About the Company: 

We are seeking a driven and relationship-focused Commercial Manager to lead business growth within the fertility sector. This pivotal role is responsible for developing and nurturing long-term partnerships with clinics, referrers, and key accounts, while ensuring patient referral pathways are fully supported and prioritised.

 Responsibilities:

• Develop and grow existing accounts while identifying and securing new business opportunities and partnerships with fertility clinics and clinic groups.
• Build a deep understanding of key customer needs and strategic objectives.
• Serve as the primary point of contact for clinics, providing exceptional support and driving collaborative project development.
• Manage and execute contracts efficiently, ensuring compliance and alignment with business goals.
• Oversee the effective onboarding of new clinics to ensure a seamless integration process.
• Represent the organisation at local and international trade shows to promote brand visibility and foster partnerships.
• Identify and manage customer information within the CRM system, maintaining accurate and up-to-date records.
• Develop a comprehensive understanding of local market regulations, legal frameworks, and account structures.
• Track, analyse, and report key account performance metrics to inform strategy.
• Gather and communicate customer insights and feedback to internal teams, including Client Services, Brand Communication, and Digital, to drive service and marketing improvements.
• Work closely with the Client Services team to ensure timely, consistent, and high-quality communication with clinics and clients.
• Act as the key liaison between customers and internal stakeholders to coordinate effective service delivery.
• Proactively manage and resolve customer issues and complaints with professionalism and empathy, maintaining strong and trusted relationships.

Requirements:

• Previous experience working in a commercial position within the fertility sector and/or a background in embryology with the drive and skills to move into a commercial role.
• Highly self-motivated with a results-driven mindset and a proactive approach to achieving business goals.
• Strong communication and negotiation skills, with experience managing challenging discussions and developing effective solutions.
• Excellent organisational and analytical abilities, with attention to detail and a focus on service excellence.

• B.Sc. or M.Sc. in Healthcare Science, Life Sciences, or a related discipline.
• Valid driver’s licence and willingness to travel as required.