Customer Service Team Leader

Customer Service Team Leader – Cheshire – Healthcare Manufacturing

About the Company:

We are looking for an experienced customer service professional with experience leading a team to join an expanding manufacturing organised. The focus of the role is to ensure the operation, maintenance and continuous improvement of customer service and administration support area and systems.

Responsibilities:

• Team Management – Manage the customer services team ensuring excellent service to customers and the achievement of targets.
• Workload/Resource Planning – Delegate tasks, manage resources and communicate goals and deadlines.
• Productive Environment – Ensure the department is productive and conduct performance reviews and feedback.
• Relationship Building – Develop strong relationships with customers, distributors and other internal departments.
• Operational Efficiency – Ensure the effective handling administration duties and order processing.
• Training – Train new staff and ensure the ongoing training and development of all staff within the department.
• Reports – Ensure that the relevant reports relating to the department are produced when necessary.
• Database and Systems Management – Ensure that databases are accurate, maintained and up to date.
• Quotes and Tenders – Assist the sales team with quotes and tenders.
• Order Processing – Ensure orders are processed correctly, with the necessary information and in a timely manner.
• Issue Resolution – Resolve issues relevant to the customer service department.
• Audit – Act as subject matter expert in audits.
• Pricing and Discounts – lead and support the implementation and management of pricing and discounts.
• Contributing to the sales team through internal networking and participation on events.

Requirements:

• Experience leading or managing a customer service team/department.
• Excellent verbal and written communication skills.
• GSCE in English and Maths.
• Experience using ERP systems.
• Experience using Sage.
• Good IT skills including Windows and MS packages.
• Available to work additional hours as needed and as workload dictates.
• Ability to plan and prioritise.
• Experience managing customer accounts.