Customer Service Team Leader – Cheshire – Healthcare Manufacturing Customer Service Team Leader – Cheshire – Healthcare Manufacturing Customer Service Team Leader – Cheshire – Healthcare Manufacturing

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Customer Service Team Leader

  • £27,000.00 - £34,000.00
  • Cheshire
  • Permanent

Customer Service Team Leader – Cheshire – Healthcare Manufacturing


About the Company:

We are looking for an experienced customer service professional with experience leading a team to join an expanding manufacturing organised. The focus of the role is to ensure the operation, maintenance and continuous improvement of customer service and administration support area and systems.




  • Team Management – Manage the customer services team ensuring excellent service to customers and the achievement of targets.
  • Workload/Resource Planning – Delegate tasks, manage resources and communicate goals and deadlines.
  • Productive Environment – Ensure the department is productive and conduct performance reviews and feedback.
  • Relationship Building – Develop strong relationships with customers, distributors and other internal departments.
  • Operational Efficiency – Ensure the effective handling administration duties and order processing.
  • Training – Train new staff and ensure the ongoing training and development of all staff within the department.
  • Reports – Ensure that the relevant reports relating to the department are produced when necessary.
  • Database and Systems Management – Ensure that databases are accurate, maintained and up to date.
  • Quotes and Tenders – Assist the sales team with quotes and tenders.
  • Order Processing – Ensure orders are processed correctly, with the necessary information and in a timely manner.
  • Issue Resolution – Resolve issues relevant to the customer service department.
  • Audit – Act as subject matter expert in audits.
  • Pricing and Discounts – lead and support the implementation and management of pricing and discounts.
  • Contributing to the sales team through internal networking and participation on events.



  • Experience leading or managing a customer service team/department.
  • Excellent verbal and written communication skills.
  • GSCE in English and Maths.
  • Experience using ERP systems.
  • Experience using Sage.
  • Good IT skills including Windows and MS packages.
  • Available to work additional hours as needed and as workload dictates.
  • Ability to plan and prioritise.
  • Experience managing customer accounts.
Claire Collinson Client Director Regulatory, Quality & R&D Recruitment

Apply for this role

  • +44 (0)113 261 71 81
  • Kinetica (UK) Ltd, Floor 13, Whitehall Waterfront, 2 Riverside Way, Leeds, LS1 4EH, UK